SMS Paging in OpsMgr 2007

I have a client who is migrating from WhatsUp Gold to OpsMgr 2007.  With whatsup gold, they have a hayes compatible modem connected to the monitoring server which uses TAP protocol to dial into AT&T and then send SMS messages to the IT staff when a system goes down.
 
They wanted similar funtionality in Operations Manager 2007, and here are the two notification options i saw:
  1. SMS Paging using a GSM phone, or a dedicated GSM modem
  2. Tap paging using a custom script with their Hayes modem

    http://www.activexperts.com/activsms/objects/dialup/

We decided on using SMS paging with a dedicated GSM modem, since it provided out of the box funtionality and the modem was relatively inexpensive. Here is the modem we are going to use:

http://www.multitech.com/PRODUCTS/Families/MultiModemGPRS/

 

I also set up a test using an AT&T Motorola Q to use as a demo of how the messages would look.  I coudlnt find very much documentation on using SMS paging, so it took a while to figure out. 

 

SMS Paging in OpsMgr 2007 will work with any GSM device that appears as a modem on COM1 in device manager.  The difficult part is finding drivers that will allow the OS to see your device as a modem.  ActiveSync DOES NOT allow the device to be seen as a modem, you usually will need drivers from the device manufacturer.

 

Configuring a Moto Q 9H (AT&T) for SMS Paging Notifications in OpsMgr

1.       Download Motorola USB Modem (32 or 64 bit) drivers here http://direct.motorola.com/hellomoto/nss/driversNplugins.asp

2.       Unzip and install the driver installation package on the RMS

3.       Configure the device to act as a USB Modem:

a.       On the device, go to Start>System Tools>Settings>More>Connections>USB Device Type

b.      Change type to “Modem”

4.       Attach device to RMS

5.       Configure SMS Notifications and Subscriptions in OpsMgr

 

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